PRIVACY POLICY

Last updated: 5/9/2025

1. INTRODUCTION

Refresh Filters Group, Inc. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pool filter cleaning subscription services.

2. INFORMATION WE COLLECT

We collect information that you provide directly to us, including:

  • Personal Information: Name, address, email address, phone number, and payment information.
  • Property Information: Details about your pool, including size, type, location, and filter specifications.
  • Service Records: Information about the services we provide to you, including dates, findings, and actions taken.
  • Communications: Records of your interactions with us, including customer service inquiries, feedback, and preferences.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing and completing transactions
  • Sending service confirmations, updates, and reminders
  • Sending promotional communications (with your consent)
  • Responding to your comments, questions, and requests
  • Monitoring and analyzing usage trends
  • Developing new products and services
  • Customizing your service experience
  • Protecting against fraudulent or unauthorized activity

4. INFORMATION SHARING

We may share your personal information in the following circumstances:

  • Service Providers: With third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as payment processors, scheduling software providers, and customer service platforms.
  • Professional Advisors: With professional advisors, such as lawyers, auditors, and insurers, where necessary in the course of the professional services they provide to us.
  • Business Transfers: If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.
  • Legal Requirements: When we believe in good faith that disclosure is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.

We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing purposes without your explicit consent.

5. DATA SECURITY

We have implemented reasonable measures designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information, which may include:

  • Accessing, correcting, or deleting your personal information
  • Objecting to our processing of your information
  • Withdrawing your consent (where applicable)
  • Requesting a copy of your information in a structured, commonly used format

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. MARKETING COMMUNICATIONS

You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in each communication or by contacting us directly. Please note that even if you opt out of receiving promotional communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

9. CHILDREN'S PRIVACY

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at hello@azrefreshfilters.com.

By using our services, you acknowledge that you have read and understand this Privacy Policy.